Cancellation & After-Sales Policy

This Cancellation and After-Sales Policy applies to all products purchased through the hunktoy website, including but not limited to resin statues, PVC figures, garage kits, figures, accessories, and other collectible products, unless specific terms are expressly stated on the applicable product page.

Certain products may have additional product-specific terms due to their material, production method, Enquire for details status, limited-edition nature, or other characteristics. Such additional terms form part of this policy and apply together with the general cancellation and return rules below.

⚠ Important Notice for Resin Statues
Resin statues are fragile, handcrafted collectibles. Minor variations in paint, surface finish, assembly, or other cosmetic details may occur and are not necessarily considered product defects.

Although products are shipped in the studio’s original packaging and may receive additional reinforcement before dispatch, international transportation may still involve a risk of minor breakage, scratches, cracks, or other transit-related damage.Any eligible transit damage will be handled in accordance with the applicable after-sales provisions below.
Many resin statues are Enquire for details, made-to-order, or limited-edition products, so their cancellation, return, and refund conditions may differ from ordinary retail goods. If you are unable to accept any form of imperfection, transport risk, or uncontrollable damage, please consider your purchase carefully before placing an order.


1.Order Cancellation Policy

We understand that during the online shopping process, you may change your mind. In order to provide you with an unparalleled shopping experience, below is our detailed policy on order cancellations, returns and refunds.

1.1 Cancellation Policy – Early Bird / Enquire for details Phase:

  • Cancellation period: Early Bird/Enquire for detailsed products can be canceled unconditionally within 72 hours after placing the order.
  • Exceeding the cancellation deadline: After 72 hours, orders are usually in the studio's scheduling, locking, or preparation stage. Cancellation at this point depends on the order status. If you cancel, the deposit is non-refundable as it will be submitted to the studio; only 60% of the full amount paid for the product will be refunded! (excluding any non-refundable third-party processing fees, if applicable).

1.2 Cancellation Policy – Enquire for details Closed / Released Phase:

  • Cancellation period: hunktoy's assistant will confirm the order with you by sending "Order confirmation information" via Whatsapp or email within 48 hours. Generally, the order cannot be cancelled after it is confirmed. If you need to cancel the order, only 60% of the full payment will be refunded,and the amount will be returned to you in the original way within 7-10 working days.
  • How to cancel: Please contact our assistant via Whatsapp or email.
  • Additionally, customers can apply for a refund within 72 hours after receiving the product. After the product is shipped back to the warehouse, we will issue the corresponding refund according to the status of the product, and the return shipping cost shall be borne by the buyer. However, we will not accept refund requests for statues that are damaged by humans. If the receipt encounters shipping damage problems, we will assist in providing repair services.

1.3 Cancellation Policy – Shipped Phase:

  • Once an order has been shipped, it cannot be canceled. Any return must follow the return and refund terms outlined below.

1.4 Cancellation Policy – Private Order Transfer:

  • For collectors who are unable to keep their orders due to personal reasons, transferring an order may often help reduce losses compared to direct cancellation. Therefore, hunktoy allows eligible orders to be transferred upon request.
    Please note that order transfers are private transactions conducted solely between collectors. Except for updating order ownership and contact information, hunktoy does not participate in transfer negotiations, payment arrangements, or transaction processing, and shall not be liable for any risks or disputes arising from such private transfers.
    🔗PLAY STUDIO


2.After-Sales Support

    Fragile collectibles may be affected by transport damage, missing parts or manufacturing issues. If you have a concern, contact hunktoy through this website with the item details, photographs and any order reference. Possible next steps depend on the individual case and confirmed terms.

To ensure fairness, impartiality, and clarity, we categorize after-sales issues into two types: 【minor imperfections or subjective factors】And【Major Damage or Significant Defects】

2.1 Minor Imperfections or Subjective Factors

(Not Eligible for Return or Refund)

The following situations are considered minor imperfections or subjective factors and do not qualify for returns, refunds, or exchanges:

  • Minor cosmetic imperfections, slight paint inconsistencies, or small surface scratches
  • Manufacturing tolerances that fall within the original studio’s quality standards
  • Subjective dissatisfaction (including but not limited to personal color preference, perceived size, scale, or proportions)
  • Damage caused by improper handling, incorrect assembly, modification, misuse, or improper storage by the customer

These conditions do not affect the structural integrity or intended display functionality of the statue.

2.2 Eligible Major Damage or Significant Defects

(Eligible for After-Sales Solutions)

The following situations are classified as major damage or significant defects, for which hunktoy will provide appropriate after-sales solutions:

  • Severe damage affecting the main structure or overall integrity of the statue
  • Major breakage, missing core components, or deformation rendering the statue un-displayable
  • Serious manufacturing defects that are clearly inconsistent with the original product description or official promotional images

2.3 Resolution Options for Confirmed Eligible Issue

Once major damage or a significant defect is confirmed, hunktoy may take one or more of the following actions based on the specific case:

  • Replacement Parts Assistance
    hunktoy will assist in contacting the original studio to request replacement parts, subject to availability.
    • For limited edition collectibles, replacement parts are extremely limited.
    • If replacement parts are available, confirm their price and any transport charges before arrangements are made.
    • The collector is responsible for international shipping costs for replacement parts.
  • Local Repair Solutions
    hunktoy may provide feasible local repair options.
    • Any local repair options would need separate confirmation for your region and the particular item.
  • Insurance Claim or Compensation
    • Shipping insurance, if arranged, depends on the shipment, carrier and confirmed coverage.
      Any insurance claim or compensation will be handled according to the applicable coverage, carrier requirements, and supporting evidence provided.
    • Compensation will be handled in accordance with the carrier’s insurance claim standards and payout rules.
  • Return & Refund (Last Resort)
    • If none of the above solutions are feasible (excluding subjective judgment or malicious claims), the customer may consult with their assigned service assistant regarding a return and refund.

3. Return Shipping & Responsibility

3.1 Return Authorization

All requests for returns, exchanges, or compensation must be submitted within 72 hours after the package shows as delivered.
Requests submitted after this timeframe will be deemed a voluntary waiver of after-sales rights.

After a request is submitted, any further support and contact arrangements are confirmed for the individual enquiry to handle the case.

For shipping damage or manufacturing defect claims, customers are required to provide clear photos or videos of:

  • The outer shipping carton
  • Internal packaging
  • The damaged or defective areas

These materials are necessary for verification and liability assessment.

3.2 Return Shipping Costs

  • Unless the case is confirmed as wrong item shipped, return shipping costs are generally borne by the customer.
  • Customers must strictly follow the return address and recipient details provided by hunktoy, including recipient name, address, and contact information.

⚠️ Critical Notice
If a return shipment cannot be delivered, is returned, lost, or destroyed due to incorrect or unverified recipient information provided by the customer, all resulting losses and responsibilities shall be borne by the customer, and the refund request may be denied.

3.3 Packaging & Return Condition

  • All returned items must include all products, accessories, parts, and original packaging, securely packed to prevent secondary damage.
  • After hunktoy receives and inspects the returned item, refunds will be processed based on the actual condition of the product.
  • If severe damage is caused by improper return, an additional handling fee may apply, typically 15% of the product value.
  • Customers may contact us in advance for guidance on proper packaging if needed.

4. Compliance & Abuse Prevention

In cases involving subjective dissatisfaction, improper use, incorrect installation, intentional damage, or malicious or fraudulent claims, hunktoy reserves the right to reject return, refund, or compensation requests.

5. Chargeback Disputes and PayPal Claims

If you encounter any issues with your order, we strongly recommend contacting your assigned hunktoy professional assistant via WhatsApp or email before initiating a chargeback or submitting a PayPal dispute.

Please note that opening a chargeback or PayPal claim without prior communication will:

  • Significantly delay the resolution process
  • Restrict or eliminate our ability to provide flexible after-sales solutions such as parts replacement, repair assistance, insurance compensation, or negotiated refunds
  • Transfer the case entirely to third-party platforms, where outcomes are determined solely based on platform rules rather than product specifics

⚠️ Important Notice
Any customer account with an active chargeback or PayPal claim initiated without prior contact may be subject to permanent account suspension, including loss of after-sales privileges and future purchase access.

hunktoy is committed to resolving issues fairly, professionally, and efficiently through clear communication about the specific item and agreed terms. Please use the contact form to raise a concern.