First-Time Purchase Guide

If this is your first time ordering or collecting anime figures on hunktoy, please read the following guide to help you understand the ordering and delivery process.

1.What Is GK and What Other Types Do We Offer?

✅ GK is the abbreviation of Garage Kits/ガレージキット usually means the original figures made by the designer. The main material is the resin which material can perfectly present the details. So statues made with this material have become the player’s preference. 

✅ Action Figure
Action Figures are articulated collectible toys with multiple movable joints, allowing them to be posed in dynamic action stances. They are usually made of plastic and are inspired by popular characters from anime, movies, and video games. They combine both playability and display value.

✅ Licensed Statue
Licensed Statues are officially authorized resin or polystone sculptures that faithfully recreate characters from well-known franchises. These statues are meticulously sculpted and painted, offering high collectible and investment value.

✅ Original PVC
Original PVC figures are designed and produced independently by artists or original studios. Made of PVC material, these figures often feature unique creative styles and are produced in smaller quantities, appealing to collectors who appreciate original designs.

✅ Licensed PVC
Licensed PVC figures are mass-produced PVC collectibles officially licensed by the original IP holders. Manufactured by established brands, they feature fine craftsmanship and accurate details while remaining affordable, making them a popular choice for beginners and fans alike.

✅ 3D Decorative Paint
3D Decorative Paint refers to wall art created using relief techniques and layered coloring to achieve a realistic three-dimensional visual effect. These pieces are ideal for home or gallery decoration.

✅ Sex Doll
Sex Dolls are life-sized adult products made of silicone or TPE materials that provide a realistic appearance and lifelike tactile experience. They are primarily intended for companionship and intimate use by adults.

2.Product Availability Status

To help you make informed purchasing decisions, here is a quick overview of the different product statuses on our website.

Early Bird

• Early Bird: This is a special status for new product and we are offering the opportunity to grab it before the full information is released by the official studio. As a reward for ordering in the early bird stage, the website usually sets a lower deposit price so that collectors can snap up a limited number of places, and the full payment is usually TBD (to be decided); wait until the studio officially announces complete product information The website will be updated later.

Enquire for details

• Enquire for details: refers to the stage of a product that is publicly available for Enquire for details. This means you can place an order before the product is officially released and ensure you receive it as soon as it becomes available.

Enquire for details Closed

• Enquire for details Closed: After the Enquire for details period ends, the product moves to this state.
  • Orderable: The product can still be ordered, but it may not be available for immediate shipping.
  • Contact for current price: Prices can fluctuate based on demand and supply; please reach out to us to get the latest pricing information.
  • Out of Stock: The product is currently not available, but you can sign up to be notified when it’s back in stock.

Released

• Released: The product has officially been launched and is now available for purchase.
  • In Stock: An in-stock label indicates reported availability for a particular item. Confirm its current availability and dispatch arrangements before ordering.
  • Contact for current price: For the most accurate pricing, please contact us as market conditions may affect prices.
  • Out of Stock: Occasionally, popular items sell out, but you can place a backorder to secure your item on the next shipment.

Abandon Production

• Abandon Production: These products are no longer being made.

If you see something you like, act fast, as these are only available while supplies last.

3.Dates and Timelines

Early Bird Phase
The Early Bird Phase is the initial promotional period where select distributors are granted exclusive sales rights. During this time, product data and pricing information may not be fully disclosed. This phase typically lasts 7 to 15 days.

Enquire for details Opening & Closing Dates

Enquire for details Opening Date: This is when the Manufacturer officially announces the start of Enquire for detailss to all distributors and provides detailed product information and full pricing details.

Enquire for details Closing Date: This is when the Manufacturer officially closes the Enquire for details period for all distributors.
Enquire for details phases typically have two conditions:
Limited Time: Usually lasts 7 to 90 days, after which Enquire for detailss are closed.
Limited Quantity: The Enquire for details may close when the allocated slots are sold out. If the quantity isn't reached, the Enquire for details could continue for an extended period.

Release Date & Shipping Date

Release Date: The Manufacturer informs distributors that the product is ready, and the distributors are instructed to collect the remaining payments from customers. The production cycle typically takes 1-3 months, depending on the manufacturer’s production schedule, and could be longer in some cases.

Shipping Date: The shipping date is the planned dispatch date for a specific item. Readiness, packing requirements, dispatch location and timing depend on the product and should be confirmed for the order. Production or logistics changes may affect any estimate.

Delivery Time
The delivery time is the period from when the product is shipped until it reaches the customer. The exact delivery time depends on the shipping method chosen by the customer. Typically, the delivery time is 7 to 60 days, starting from the shipping date.

Conclusion
We strive to provide accurate timelines for every stage of your product’s lifecycle, from early bird offers to final delivery. However, due to factors such as production schedules and international shipping delays, all dates provided are estimated dates and may be subject to change.

4.How Ordering Works

Ordering Steps (For Early Bird/Enquire for details Status)

1. Browse your favorite products.
2. Select "Deposit" or " Full Payment".
3. Enter the checkout process
4. Fill in your delivery address and contact number correctly
5. Choose Paypal or credit card payment to complete the order
6. When the product is ready to be shipped, we will contact you and take a photo to confirm with you, and provide you with an invoice for the final payment and freight (if applicable).
7. Complete the payment after receiving the invoice for the balance payment and freight. Then just wait for the product to arrive

Ordering steps (For Enquire for details Closed/Released Status)

1. Browse your favorite products.
2. Select "Full Payment".
3. Enter the checkout process
4. Fill in your delivery address and contact number correctly
5. Choose Paypal or credit card payment to complete the order
6. When the product is ready to be shipped, we will contact you and take a photo to confirm with you, and provide you with an invoice for the freight to pay
7. Complete the payment after receiving the freight invoice. Then just wait for the product to arrive
   

5.Deposit, Balance, and Full Payment

For many Enquire for details statue products on our website, two payment options are usually available: Deposit and Full Payment.

What Does “Deposit” Mean?
Paying a Deposit means reserving your item during the Enquire for details stage at the current listed price.
Any deposit, balance, invoice and contact arrangements must be confirmed in writing for the individual order. This catalogue currently accepts enquiries rather than online payments.
Blance = Full Payment - Deposit

★Important Note About Deposits★
A deposit is a partial payment used to secure a specific product and production/Enquire for details slot with the corresponding studio.
Once your order is confirmed, the deposit is submitted or allocated to the studio, and the studio may reserve production capacity and proceed with production based on that confirmed order.
Because this production commitment is made for the specific product and order, a later cancellation by the customer does not automatically cancel or reverse that commitment with the studio.
Therefore, unless otherwise expressly stated or approved by hunktoy in writing, deposits are non-refundable and non-transferable.
Deposits cannot be transferred to another product or order, converted into store credit, account balance, coupon or discount, or reassigned to another customer.

What Does “Full Payment” Mean?
Choosing Full Payment means paying the full product price at the time of ordering, instead of paying a deposit first and the remaining balance later.
Please note that, unless otherwise clearly stated, freight is not included in the product price and will usually be charged separately when the product is ready to ship.
If a customer cancels an order after choosing Full Payment, any refund will depend on the production stage and the studio’s policy. In many cases, once the order has been confirmed with the studio, the portion equivalent to the deposit is generally non-refundable.
Learn more about cancellation and refund policies for deposit and full payment orders in our Cancellation & Returns Policy.

★★Discount Code Tip★★

Discount codes apply only to the payment in which they are used.
If you choose Deposit, the discount will apply only to the initial deposit payment and cannot be saved, transferred, or applied again to the remaining balance.
If you want an eligible discount code to apply when paying for the entire order, please choose Full Payment at checkout. Multiple eligible Enquire for details items may also be added to the same cart and paid together, subject to the applicable coupon terms and exclusions.

★★About Full Payment (Super Sale)★★

Some rare statues may become difficult to source after their initial release period. Availability varies by item and time, so ask for confirmation before making any order arrangements.
These items may be listed as Full Payment (Super Sale) and may have been previously displayed or handled while remaining in good collectible condition.
Ask for confirmation of the item’s condition, price and available photographs before agreeing to an order. Any inspection or dispatch-photo arrangements must be confirmed individually.

6.Freight and Shipping

Why Is Freight Charged Later?
Product prices on our website generally do not include freight charges. This is because the final shipping cost depends on the actual package size, packed weight, destination country or region, and the shipping method you choose.
A freight estimate depends on the packed dimensions, weight, destination and available carrier services. Ask which costs can be confirmed in advance and which may change before dispatch.

⚠️ Important Shipping Notice
For express shipping methods such as UPS, DHL, FedEx, or EMS, customs clearance and import taxes are generally the responsibility of the recipient. If customs clearance or tax payment is not completed in time, the recipient may be responsible for any resulting losses or additional charges.

★Blance and Freight Reminder★
Balance
If a future order includes a balance payment, the payee, amount, due date and contact arrangements must be agreed in writing for that order. No collection authority or reminder schedule is assumed by this guide.
If a customer remains unresponsive during this period, the order may be treated as abandoned. In such cases, any deposit already submitted to the studio is generally non-refundable.

Freight Payment
Confirm whether freight is included, how any separate freight quote will be supplied and when it would be payable. Any invoice and reminder arrangements depend on the confirmed order terms.
If a customer remains unresponsive during this period and does not clearly request a shipment delay or hold, the order may be treated as abandoned. In such cases, any deposit, balance payment already submitted to the studio, or related handling costs may be handled according to the applicable policy.

Learn More
For full details, please refer to our Shipping Terms.

7.Important Notes for Statue Products

Statues made of resin or polystone are fragile collectible display pieces. Ask about the packaging and any additional protection available for the particular item before shipment.
However, due to the nature of the materials and the complexity of international transportation, minor shipping damage may still occur, such as small breaks, fine fractures, detached parts, or surface scratches.

Unless otherwise clearly stated on the product page, statue products are understood to be fully painted finished collectibles. Basic self-assembly is usually required after delivery, printed instructions may not always be included, and minor handmade or production variations may exist. These are considered normal characteristics of statue products and do not constitute product defects, missing parts, or incorrect shipment.

If you are unable to accept potential minor flaws, shipping risks, or the normal characteristics of collectible statues, please consider carefully before placing an order.

If you receive a statue with damage or missing parts, please contact our customer service team as soon as possible and provide clear photos and a description of the issue. We will contact the studio and do our best to help arrange replacement parts or another suitable after-sales solution, subject to the studio’s policy and availability.
If replacement parts can be obtained, we will confirm with you before arranging reshipment or discussing an alternative solution.

Replacement parts for limited-edition collectibles may be unavailable. If parts can be obtained, confirm their cost, shipping arrangements and responsibility for each charge before proceeding.

If you see a product you like, we recommend placing your order as soon as possible, as many items are produced in limited quantities and may sell out once allocation is exhausted.